ProFind help

Help & FAQ

Answers about guest access, connector configurations, compatibility checks, saved builds, quantities and checkout.

Open the Config Tool

Getting started

What is ProFind?

ProFind helps engineers select connector mates, contacts and accessories, build an assembly, and review its bill of materials using official Profind catalogue data and compatibility checks.

Can I explore before signing up?

Yes. You can browse the catalogue, use the Config Tool, build an assembly and proceed to checkout as a guest. An account lets you return to saved configurations and cart copies across devices.

Do I need a part number to get started?

No. Follow the catalogue questions when available, browse categories and product types, or search for an exact manufacturer part number. Open a selected product in the Config Tool to start your build.

Which connector families are supported?

Available products and connected types are defined by the official Profind API. Browse the public catalogue for current categories, product records and connection coverage.

Configurations and saved builds

What can I do in the Config Tool?

Start with a catalogue product, add compatible mates, contacts, retention parts, seals and other accessories, then review the assembly and bill of materials before sending selected parts to checkout.

How long are guest builds saved?

Guest builds stay available in the same browser for 30 days. Clearing site cookies or using another browser can remove access to that guest workspace. Create an account or sign in to attach your guest builds and current cart to your account.

Is a saved configuration the same as my cart?

No. A configuration records your assembly and selected parts. The cart records the quantities you intend to order and can contain parts from several configurations. Review the cart before paying, especially when you have added more than one build.

Can I export a BOM or order parts?

Yes. Export a review packet from the Config Tool, or send selected parts to checkout for BOM export and ordering. Review compatibility warnings, required parts, quantities and current pricing before placing an order.

Compatibility and product data

How does ProFind check compatibility?

ProFind uses official product records, declared product relationships and compatibility checks from the Profind API. Review any unavailable checks, missing specifications and application requirements before approving the assembly.

Does ProFind replace engineering review?

No. ProFind helps narrow the selection and identify missing or incompatible components. Verify final fit, electrical requirements, environmental conditions and tooling against current manufacturer documentation before releasing a design.

Why does my build say it needs attention?

The assembly or BOM may have a missing selection, a possible mismatch, an unresolved accessory requirement or an incomplete compatibility check. Read the reported issue and resolve it before ordering.

What if product information or a compatibility check cannot be loaded?

The catalogue service may be unavailable or may not provide the required product information. Retry the check. If the problem continues, report the manufacturer, part number and error message through Share feedback in the Config Tool.

Cart, quantities and checkout

What does the number on the checkout icon mean?

It shows the total units currently in your cart. Open checkout from the workspace header to review the parts, their quantities and the total before ordering.

Why can I only order a part in certain quantities?

Some parts are supplied in packs or purchase multiples. The catalogue and cart show the required multiple. For a multiple of 100, valid quantities are 100, 200, 300 and so on; a quantity such as 5 is not valid.

Why can the price change when I edit quantities or proceed to checkout?

Unit prices can depend on quantity tiers, and product pricing and availability can change. The cart uses its current quantity tier. Checkout verifies current product and package pricing before preparing payment.

Can one checkout contain multiple saved builds?

Yes. Your cart can include contributions from several builds alongside separately added parts. Review each line and its build attribution before paying.

How do saved and shared cart copies work?

Share Copy creates a snapshot with a link that anyone holding the link can view. They can add the listed parts to their own cart. Account holders can find their saved copies on the account page. A copy records the shared selection; current pricing is checked again when the parts are added and ordered.

Where do I enter contact, shipping and billing details?

Stripe Checkout collects the details required for payment and delivery. Account holders can also store contact and address details in Settings. Review the details shown during payment before confirming the order.

Feedback and support

What if a part or product line is missing?

Select Share feedback in the Config Tool header and choose the relevant type. Include the manufacturer, part number, product line or datasheet link so the team can investigate the missing information.

How do I report a bug or send feedback?

Select Share feedback in the Config Tool header. Choose Report a bug or the most relevant feedback type, then describe what happened, what you expected and the steps or part numbers needed to reproduce it.

How do I sign out?

Open your account page and choose Sign out to end your current account session on that browser.